Index

Concierge Services

Location

London

Advice type

Family offices

Private office

Client Types

B2B

Corporate clients

HNW

UHNW

Sector Focus

Business and Consumer Services

Pharmaceuticals and Healthcare

Services

Geographical Focus

France

United Kingdom

United States

Customer Type

Adviser

Helga Grossmann

Spear’s Review 

Helga Grossmann plays a crucial role in helping UHNWs navigate The London General Practice’s wide range of modern and personalised treatments, consultations and screenings, to achieve their desired health and wellness outcomes. Her clientele is largely international, and includes institutions such as 5-star hotels and family offices too.

‘I aim to offer clients rapid access to bespoke, personalised healthcare services,’ she says. ‘ Our practice looks after clients 24 hours a day, seven days a week, and we are always on hand whenever needed.’ Most of the relationships Grossmann and her team have built are long-standing, with some clients having consulted the practice for ‘over 50 years’.

Adviser Profile

Helga Grossmann is the first point of contact for HNWs who want to access Harley Street Clinic's team of practitioners, consultations and screenings. The Business Development Manager focuses on meeting the needs of international clients, particularly UHNWs, as well as hotels, and family offices, and a growing number of international corporate clients. Helga joined the practice recently after more than 35 years in business development and relationship management roles for 'blue chip' companies. The most pivotal moment of her career, however, has been helping the practice to 'successfully navigate the challenges of COVID-19' – from securing testing and online appointments to ensuring the non COVID needs of patients are also met.

'Our corporate team aims to offer clients and patients rapid access to bespoke, personalised healthcare service', she says. 'Our practice looks after clients 24 hours a day, seven days a week, and we react quickly and efficiently to the needs and requests of our clients.

'Our aim is to be the number one private doctors' practice, serving patients in London and across the globe she adds. Its USP within the high-end private medical space is its offering of preventative medicine as well as support to ensure general and emotional health and well-being. In addition, the clinic is well-known for providing a 'first class' concierge-style service to clients around the globe, especially now that it has connections with top physicians and health experts across locations such as New York, Los Angeles, Hong Kong and the Middle East.

Clients are full of praise for The London General Practice's level of service, Grossmann says. 'The CQC inspection found that patients described the care as excellent and having made a significant contribution to their health and wellbeing', the company reported in 2020.

Rank: Top Recommended

Top Recommended 2021, Concierge Services

Address

114a Harley Street London W1G 7JL

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